General Customer Service Questions

How quickly will my custom window cling arrive?

.Your one-of-a-kind design will ship 2-7 business days after you place your order online. Orders with expedited shipping can and will ship more quickly; contact our customer service department about accurate ship times if you need your custom window decals sooner. Our standard shipping method is UPS Ground, which takes about 2-7 days depending on where you live. We also offer UPS 3-day, 2-day, and Next Day Air for an additional charge.

Can you ship orders internationally?

Unfortunately, at this time CustomWindowClings.com is not equipped to handle international orders. However, we are able to ship to APO addresses for military personnel. 

What is your return policy?

As your custom window cling is a one-of-kind original, we do not accept returns and ALL SALES ARE FINAL. Our design lab allows you to see your design exactly as it will be printed. Essentially, what you see is what you get, so if your design appears blurry or pixilated in our design lab, the finished product will be blurry as well. To ensure you will be happy with your custom window cling, make sure to view your design at full-size before placing your order. If you have any questions or concerns about your window cling design, please contact our customer service department. Our full return policy can be viewed below:

 

We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage.

 

Why did I receive a charge from G1 Graphics on my credit card statement?

CustomWindowClings.com is a brand of G1 Graphics. All orders and credit card transactions from our website are processed through a secure payment gateway so you don't have to worry that your account information has been compromised. 

Where are your custom window clings made?

All of our custom window cling designs are made proudly in the USA. Our production facility is located adjacent to Newark Liberty International Airport. 

Custom Window Cling Questions

What are your window clings made out of?

Our custom window clings are printed on a durable static cling vinyl. All orders will be printed on white static cling vinyl unless otherwise specified. If you prefer your order to be printed on clear static cling vinyl, please note this in the comments field when placing your order. 

What will my static window cling decal stick to?

Your static cling decal will stick to almost any smooth, non-porous surface. If you want your static cling or decal to cling on the printed side, please select the "reversed" option. Be sure to clean the surface thoroughly before application. If the application surface is dirty, your window cling will adhere to the dirt and dust rather than the surface itself. 

Can I use my static cling outdoors?

Static cling decals are recommended for indoor use only. While not designed for outdoor use, static clings are useful because they can be removed quickly and easily without causing surface damage. Because they are easily removable, your static cling decals can be used over and over. Store your static cling decal on the liner provided with your order when not in use. If you'd like to place your decal outside, we offer durable vinyl decals in addition to our static cling decals. 

 

Design Questions

Can you guarantee exact color matches?

We cannot guarantee exact color matches for two reasons. One, everyone uses different computer monitors and settings. Secondly, a computer screen is illuminated so colors will appear differently on screen than they do in real life. Due to shipping and production costs, we unfortunately cannot provide proofs or samples.

Why does my uploaded graphic look blurry?

If your uploaded graphic appears blurry or pixilated is it most likely due to poor resolution. We print exactly what you uploaded at the size you specified, so make sure to look at your artwork at full size. For a more in-depth information, check the question below regarding raster artwork. 

What is the difference between raster and vector images?

Raster Files: Raster files are images made up of tiny squares, known as pixels. Typically the squares are so small that the image looks crisp and individual squares are not detectable. However, when a raster image is enlarged, the pixels become very obvious and the image quality suffers. The quality of a raster file is measured in dots per inch, or DPI. For a printed image to appear crisp, it must be at least 300 DPI at the size it is to be printed at. A file pulled from a website is typically only 72 DPI. Common raster file formats are .JPEG, .TIFF, .PNG, .BMP and .GIF

Vector Files: On the other hand, a vector file is made up of lines and arcs stored as coordinates. This means that vector files are made up of precisely defined entities, each with its own beginning and end, rather than lumpy groups of pixels as found in raster files.Vector files can be enlarged to any size without losing any quality. Common vector formats are .EPS, .AI and .SVG.

Can you create a decal using our logo?

Absolutely! Please send us your logo so we can determine if it needs any work in order to convert the image to a static cling decal. Send the file with the best image resolution that you have available.

 I'd like to make some changes to some artwork I already have or have you design something from scratch. Can you help?

Our team of talented graphic designers can help you modify existing artwork or create a new design for your custom static cling decal. We charge a flat rate of $60 an hour for graphic design work. If you'd like a quote, please contact our customer service department with a detailed request.